Practice Policies
Insight Into Action Therapy is an outpatient private practice with locations in Ashburn and Fairfax, Virginia with telehealth options.. We provide:
- Mental health therapy for adults, adolescents, and children
- Treatment for addictive and compulsive behaviors
- Couple and relationship therapy
- Medication-assisted treatment (MAT) and Medication for opioid use disorders (MOUD)
- Psychiatric evaluations and medication management
- Psychological and diagnostic evaluations
- ASAP evaluation and treatment
- Court ordered evaluation and treatment
We serve clients across the greater Washington DC and Northern Virginia metro area and offer both in-person and telehealth services in Virginia, Maryland, DC, and West Virginia. Insight is an LGBTQ+ affirming practice.
Hours & Scheduling
Appointments are typically available between 7:00 a.m. and 9:00 p.m., including some weekends, depending on the clinician.
- Each therapist manages their own schedule
- Session frequency and timing are coordinated directly between you and your therapist
Emergencies
Insight Into Action Therapy is not a crisis or emergency service.
- If you are experiencing a life-threatening emergency, call 911 or 988 or go to the nearest emergency department immediately
- For urgent but non-emergency concerns, contact your therapist directly and they will respond as promptly as possible during business hours
Access & Appointment Availability
We recognize that most people reach out when things are already difficult.
- We do not maintain a wait list
- If someone is not available at the time of your call, a licensed therapist will return your call as quickly as possible, typically within business hours
- We offer an intake appointments, often within 72 hours, depending on clinician availability
Cancellation & Missed Appointments
Your appointment time is reserved specifically for you.
- We require at least 24 hours’ notice to cancel or reschedule an appointment
- Appointments cancelled with less than 24 hours’ notice, or missed without notice, will be charged the full session fee
This policy applies to in-person and telehealth sessions.
Telehealth & Weather-Related Changes
We prioritize consistency in care.
- We do not follow government or school system weather closures and will notify you if the office is closed
- If you do not feel safe driving due to weather, your session can often be held via telehealth or rescheduled
Collaboration & Referrals
Many clients benefit from a coordinated treatment team. When clinically appropriate, we may collaborate with your current providers.
With your written consent, our therapists may collaborate with and can refer you to outside:
- Psychiatrists and prescribers
- Primary care physicians and specialists
- School professionals
- Attorneys or probation officers
- Sponsors, spiritual leaders, and other support resources
- Higher levels of care like hospitals, residential facilities, or detoxification centers
You Need Now!
Insurance & Out-of-Network Status
Insight Into Action Therapy is an out-of-network provider and does not bill insurance directly.
This model allows us to:
- Protect your privacy by limiting required disclosures to third parties
- Focus on individualized, clinically driven treatment rather than insurance-driven constraints
- Reduce pressure to label or document what is “medically necessary” for coverage
Superbills:
At the end of each session, we provide a Superbill that has the necessary information if you chose to submit to your insurance company for potential out-of-network reimbursement.
TRICARE and Medicare clients:
If you have TRICARE or Medicare there is an additional form required to support reimbursement. Your clinician can provide guidance on what is needed.
Service Fees & Payment
- Fees vary by clinician, experience, service type, and session length
- Your clinician will review their specific fee structure with you before your initial appointment
- Payment is due at the time of service
- We accept cash, check, and major credit cards
Any outstanding balances must be resolved promptly to continue services.